State Farm® Insurance Agent Kent Rouse

"I am so impressed with Molly. I was in the process of refinancing and one of the companies reached out and wanted her to update my declarations page. I never even gave them consent but she reached out to me first and was on top of everything. That could have been a nightmare but instead everything worked out! Thank you Molly for all of your knowledge and attention!"

"No BS...Molly Shumate has been my agent off and on for the last 15 some years and is the epitome of patience and transparency. Her attitude, as well as the rest of the crew there, is aces! Straight forward and to the point in 100 words or less, I feel good being both with Molly and State Farm for my insurance needs! Kudos goes out to everyone else in the office!"

"Joan Jacobson helped me to get quotes together for our fairly complex needs and did an outstanding job to turn them around quickly and with exactly what I asked for, not trying to upsell me or anything. She did not pressure me but provided the data I requested and was super helpful in the process for us to decide which insurance company we chose. Thanks much!"

"Klaudia has been very helpful! She is alway looking out for my best interest. highly recommend!"

"I recently moved from Florida to Illinois. Klaudia Jokanic helped me out with the process and did an excellent job doing so! I highly recommend Kent Rouse- State Farm Insurance Agency."

"It was great to be helped so quickly and have people that actually resond back to emails and phone calls!. I am glad I switched companies. Thank you!!"

"Molly was extremely helpful and was prompt to call me back and answer all my questions. I extremely recommend Molly and her team."

"Let me just say the service is fast and the people are very friendly. They want whats best for you, and they tell you as it is."

"I have been represented by Kent Rouse and his team for years! Basically, I was with the same group since I was 16 (that’s a loooong time)!! ;) Patti in particular is AMAZING. She always explains things as I need, provides practical suggestions for effective coverage options and I just love working with her!! I trust Patti to point me in the right direction EVERY TIME. Thanks Kent and team (Pattie)!!!!"

"Molly made everything so easy when insuring our new truck."

"Switched over to Kent after using Bernie for many years. I have been very pleased with the customer service. Molly specifically is wonderful. She is very detail oriented and takes the time to explain everything in depth. She has been a great help with my Drive Safe and Save."

"Molly is great and super responsive! You don't go to an agent just for the numbers; you pick them to build a relationship, and Molly is just the kind of person you would want to call with your insurance questions."

"Joan Jacobsen has been extremely helpful with me and my husband searching for a new insurance company. Joan listened to our needs and was helpful in searching for the plan that worked for us. Joan always calls back when you call and takes the time to work with you. Extremely satisfied customer."

"Very informative, exceptional insight and consultation. Very pleased with agency."

"Klaudia was Awesome!! She was very responsive to emails and phone calls. Also went above and beyond to assure all of the discounts that I qualified for were applied to my policy . Thank you!!"

"We have had State Farm insurance for years and have been completely satisfied with the service and care received from this office. Specifically, Molly Shumate has always been very responsive and helpful with my questions and the claims we have had. I always appreciated the patience and kindness she's shown."

"Always awesome and accommodating, Pattie is amazing"

"Thank you for such an awesome team at State Farm. Klaudia was such great help. She helped us find the cheapest option available and worked with us after hours to get it all planned out. Thank you!"

"Great customer service! Very responsive and get you taken care of in a very timely manner. Always pleased with their office's service. Thank you!"

"I called Kent Rouse's office with questions regarding Drive Safe and Save. Molly assisted me and was absolutely wonderful. She answered all of my questions and said if I needed additional help to stop by their office and she would perform the set-up for me. I was most thankful for her exceptional customer service!"

"Molly is the best ! Helpful, patience and quick to respond to my messages or calls . Thank you for your help !"

"I’ve been with Kent Rouse for 5 years now since I moved here. Everything is great as always. Klaudia was great, and helpful. She made my insurance process much easier than I thought it would be."