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State Farm® Insurance Agent Kent Rouse

5 out of 5 average rating (118 reviews)

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What our customers say about us...


August 22, 2023

5  out of  5 rating by Ryan
"Wow! State Farms saved me A TON of money $$$ and I couldn't be happier! Lupe did a fabulous job qouting me and closing the deal. I had a splendid experience and can't recommend any other company!"

Mark K

June 27, 2023

5  out of  5 rating by Mark K
"After having a competitor for nearly 30 years, I switched to State Farm a few years ago. In selecting my next insurance agent, I wanted to support my local businesses in Lake Villa. I'm so happy I chose Kent Rouse's agency in Lake Villa. I'm saving money. The staff is exceptional. I really feel like I'm in much better "hands". Jen and Molly are right there with all my needs. Easy to communicate with, professional, friendly, and fun. Thank you Kent and Team. Keep up the great work!"

Chicago Hayrides

June 8, 2023

5  out of  5 rating by Chicago Hayrides
"Excellent Team with Professionalism! Mr. Kent Rouse and his team Klaudia, Patty, and all are just a fair bunch with family values in mind! Andreas"

elisia santos

May 24, 2023

5  out of  5 rating by elisia santos
"I am so happy I found this agency. Great knowledgeable people with great service!"

Andrea Rabey

May 4, 2023

5  out of  5 rating by Andrea Rabey
"I am so impressed with Molly. I was in the process of refinancing and one of the companies reached out and wanted her to update my declarations page. I never even gave them consent but she reached out to me first and was on top of everything. That could have been a nightmare but instead everything worked out! Thank you Molly for all of your knowledge and attention!"

Gary Aufmann

April 28, 2023

5  out of  5 rating by Gary Aufmann
"No BS...Molly Shumate has been my agent off and on for the last 15 some years and is the epitome of patience and transparency. Her attitude, as well as the rest of the crew there, is aces! Straight forward and to the point in 100 words or less, I feel good being both with Molly and State Farm for my insurance needs! Kudos goes out to everyone else in the office!"

Peter Fell

April 21, 2023

5  out of  5 rating by Peter Fell
"Joan Jacobson helped me to get quotes together for our fairly complex needs and did an outstanding job to turn them around quickly and with exactly what I asked for, not trying to upsell me or anything. She did not pressure me but provided the data I requested and was super helpful in the process for us to decide which insurance company we chose. Thanks much!"

Travis Mielke

April 19, 2023

5  out of  5 rating by Travis Mielke
"Klaudia has been very helpful! She is alway looking out for my best interest. highly recommend!"

Cristian Mongrut

April 14, 2023

5  out of  5 rating by Cristian Mongrut
"I recently moved from Florida to Illinois. Klaudia Jokanic helped me out with the process and did an excellent job doing so! I highly recommend Kent Rouse- State Farm Insurance Agency."

Ann Roth

March 9, 2023

5  out of  5 rating by Ann Roth
"It was great to be helped so quickly and have people that actually resond back to emails and phone calls!. I am glad I switched companies. Thank you!!"

Craig Meyers

February 18, 2023

5  out of  5 rating by Craig Meyers
"Molly was extremely helpful and was prompt to call me back and answer all my questions. I extremely recommend Molly and her team."

Domenico Productions

January 25, 2023

5  out of  5 rating by Domenico Productions
"Let me just say the service is fast and the people are very friendly. They want whats best for you, and they tell you as it is."

Allison Furniss

January 17, 2023

5  out of  5 rating by Allison Furniss
"I have been represented by Kent Rouse and his team for years! Basically, I was with the same group since I was 16 (that’s a loooong time)!! ;) Patti in particular is AMAZING. She always explains things as I need, provides practical suggestions for effective coverage options and I just love working with her!! I trust Patti to point me in the right direction EVERY TIME. Thanks Kent and team (Pattie)!!!!"

Bri Anthony Doxsie

January 16, 2023

5  out of  5 rating by Bri Anthony Doxsie
"Molly has been exceptionally helpful since the very beginning. From switching our insurance to a different state, to a situation that was completely out of her hands. We felt heard with our concerns and she put us to ease by directly communicating with all parties involved to find a solution. This was during the holidays which could have made it a stressful time for us, however Molly stepped in and didn’t stop working on the issue until we had a set process in its resolution. We are grateful that such a large company has people like her, treating us with kindness and much patience instead of just some number in line. Thank you State Farm for investing in such a wonderful staff at the Kent House SF."

Traci Lesperance

January 16, 2023

5  out of  5 rating by Traci Lesperance
"Molly made everything so easy when insuring our new truck."

Maddy Shumate

December 30, 2022

5  out of  5 rating by Maddy Shumate
"Switched over to Kent after using Bernie for many years. I have been very pleased with the customer service. Molly specifically is wonderful. She is very detail oriented and takes the time to explain everything in depth. She has been a great help with my Drive Safe and Save."

dwasifar karalahishipoor

December 29, 2022

5  out of  5 rating by dwasifar karalahishipoor
"Molly is great and super responsive! You don't go to an agent just for the numbers; you pick them to build a relationship, and Molly is just the kind of person you would want to call with your insurance questions."

Diane Vicicondi

December 14, 2022

5  out of  5 rating by Diane Vicicondi
"Joan Jacobsen has been extremely helpful with me and my husband searching for a new insurance company. Joan listened to our needs and was helpful in searching for the plan that worked for us. Joan always calls back when you call and takes the time to work with you. Extremely satisfied customer."

Helen Stockhorst

December 9, 2022

5  out of  5 rating by Helen Stockhorst
"Very informative, exceptional insight and consultation. Very pleased with agency."

patrick cady

November 15, 2022

5  out of  5 rating by patrick cady
"Klaudia was Awesome!! She was very responsive to emails and phone calls. Also went above and beyond to assure all of the discounts that I qualified for were applied to my policy . Thank you!!"


November 8, 2022

5  out of  5 rating by amy
"We have had State Farm insurance for years and have been completely satisfied with the service and care received from this office. Specifically, Molly Shumate has always been very responsive and helpful with my questions and the claims we have had. I always appreciated the patience and kindness she's shown."

Mary Ward

November 8, 2022

5  out of  5 rating by Mary Ward
"Have been a customer for years, even after moving from the area, because of their excellent customer service. Seems like they are always available whenever I called. When my husband died in the time of the pandemic, Molly helped me submit my life insurance claim with minimum of fuss! She also helped me amend the beneficiaries on my own personal policy after his death and, lately, after the death of my son. Many thanks for their prompt care and kindness!"


November 2, 2022

5  out of  5 rating by C W
"Always awesome and accommodating, Pattie is amazing"

Cassandra Menchaca

November 2, 2022

5  out of  5 rating by Cassandra Menchaca
"Thank you for such an awesome team at State Farm. Klaudia was such great help. She helped us find the cheapest option available and worked with us after hours to get it all planned out. Thank you!"

Sarah McMillan

October 24, 2022

5  out of  5 rating by Sarah McMillan
"Great customer service! Very responsive and get you taken care of in a very timely manner. Always pleased with their office's service. Thank you!"