
State Farm® Insurance Agent Kent Rouse
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Iris Garriga
April 11, 2025
"Joey is great and very helpful. Always answers any question I have and gets back in a timely manner."
"Thank you, Iris, for your generous feedback and excellent rating! We’re delighted to know that Joey has been able to assist you efficiently and promptly. We value your trust in us and look forward to continuing to meet your insurance needs."
Emmanuel Bawa
April 9, 2025
"For the past six years, I have worked with Klaudia Jokanic, and I am continually inspired by her professionalism, unwavering work ethic, and commitment to her customers and duties. Klaudia's exceptional customer service and solution-oriented mindset shine brightly as she consistently goes above and beyond to support us. This dedication has kept us with State Farm throughout the years. I wholeheartedly recommend Claudia and State Farm to anyone seeking insurance services that make a lasting impact."
"Thank you, Emmanuel, for your kind words and for being a loyal customer for the past six years. We're happy to hear about your positive experiences with Klaudia and her dedication to exceptional service. Your recommendation means a lot to us, and we look forward to continuing to serve you."
Michelle Farfan
April 3, 2025
"Joey is always very knowledgeable when I reach out and ask a question whether it’s for my life insurance or car insurance. I appreciate how he is always willing to give a straight answer rather than trying to give me more insurance info that I probably won’t understand. I appreciate his professionalism and even that he is able to communicate through email as I hate talking on the phone."
"Thank you so much, Michelle! We really appreciate your kind words and for sharing your experience with us. We're so happy to hear that Joey's knowledge and clear communication have been helpful to you. Your trust in us for your insurance needs means the world, and we can't wait to keep serving you!"
Kim Novack
April 2, 2025
"Whenever I reach out to Maria, she is quick to respond and always takes care of my family's needs. Thank you for moving over from Craig Kressner's office to continue the great service! You are appreciated!"
"Thank you, Kim, for your kind review! Our goal is to be a trusted partner in your insurance journey, and we’re so happy to hear that we’ve earned your confidence. We appreciate your support!"
Carmen Pena
March 12, 2025
"Klaudia Jokanic made made first time experience getting my own car insurance so easy! This my first yeat getting my own and i was so nervous with getting my own but Klaudia made it so easy and made me feel at ease. I will be recommending friends and family to go to her!"
"We can’t thank you enough for this awesome review, Carmen! Knowing we made your experience a great one means the world to us. "
Kari Boening
February 13, 2025
"Molly made the transition back to State Farm after being with another company seamless and easy! She is knowledgeable and explained everything very well. I'm glad we will be working with her from now on! Thanks Molly!"
"Kari, thank you for your wonderful feedback! We're thrilled to hear that Molly made your transition back to State Farm smooth and informative. Your satisfaction is our priority, and we're delighted to have you with us. We look forward to serving you in the future! "
Austin C
February 12, 2025
"Quick and easy help on an apartment policy! Molly is great!"
"Thank you, Austin! Your feedback inspires us to keep delivering excellent service. We're grateful to have you as part of our insurance family!"
momo asad
February 12, 2025
"I had the pleasure of working with Klaudia Jokanic from State Farm, and I couldn’t be more impressed! Klaudia was extremely professional, attentive, and genuinely cared about finding the best coverage for my needs. She took the time to explain all my options in detail and made the whole process smooth and stress-free. Her customer service is exceptional, and I truly felt like a priority. I highly recommend Klaudia Jokanic and State Farm for anyone in need of insurance services"
"Your wonderful review truly made our day, Momo! We are dedicated to making the process of obtaining insurance as simple and stress-free as possible for all of our clients. It brings us immense joy to hear that we were able to meet your expectations and provide you with a positive experience. Thank you so much for placing your trust in us! We look forward to continuing to serve you in the future."
charlie s
January 16, 2025
"Klaudia has been great to work with!"
"Charlie, we're thrilled to hear that Klaudia has been great to work with. Your 5-star rating is greatly appreciated and motivates us to continue providing excellent service."
Brian Baldino
January 9, 2025
"Been with this office for years! Pati was an amazing human being that always took such great care of me and my family. I called the office for the first time since she retired and Maria was just as helpful! Got my issue taken care of quickly and painlessly. Can’t recommend this place enough!"
"Thank you for your kind words and for being a loyal customer for so many years. We're thrilled to hear that Maria was able to assist you effectively. Your recommendation means a lot to us!!"
Robert Heelan
January 6, 2025
"Kent and Klaudia are great to work with. They are very responsive and saved me money. I highly recommend."
"Thank you for your wonderful review! We're thrilled to hear that our team provided excellent service and helped you save money. Your recommendation means a lot to us. We look forward to assisting you again in the future. "
Luis Pulido
December 27, 2024
"Great service provided from Klaudia Jokanic highly recommend!"
"Thank you for your wonderful feedback and for giving us a 5-star rating. We are thrilled to hear that Klaudia provided you with excellent service. Your recommendation is greatly appreciated. "
Sael Leal
December 13, 2024
"Hello I am a new state farm customer from lake villa ! I want to take the time and thank Klaudia jokanic for her professionalism and for getting me the best auto insurance for me ! She's awesome and overall an awesome experience! She explained everything to me in detail ! Highly recommend!"
"We're thrilled to hear about your positive experience with Klaudia. It's wonderful to know she provided you with excellent service and detailed explanations. We appreciate your recommendation and look forward to serving you in the future!"
Tyler Kerr
November 18, 2024
"Klaudia was extremely helpful, knowledgeable and friendly. She was able to get me a great deal on my policies and i would gladly go back to her for any of my insurance needs!"
"Thank you, Tyler! We're thrilled to hear that Klaudia provided you with excellent service and a great deal on your policies. We appreciate your trust in us and look forward to assisting you with any future insurance needs."
Liz Wibright
November 7, 2024
"I'd like to thank Maria Zentis at Kent Rouse's agency for her help. When I had a question about my bill she was quick to figure out my issue and respond back to me. She remembered me from when Craig Kresner was my agent, it was nice to be remembered as a long time customer!"
"Thank you, Liz, for your kind words. We're delighted to hear that Maria provided you with excellent service and recognized you as a valued long-time customer. Your satisfaction is our priority, and we appreciate your continued trust in our agency."
Joe Taylor
November 2, 2024
"Kent, you couldn’t be luckier to have Maria Zentis join your agency!!! She is organized, professional, knowledgeable and has the best customer service skills!!! Maria effortlessly answered my questions and executed my requests in the most efficient manner!!!! It is my hope that you have the pleasure of working with Maria for years to come!!!!"
"Thank you, Joe! We're thrilled to hear about your positive experience with Maria. She truly is an asset to our team, and we're glad she could assist you so effectively. She looks forward to working with you for many years to come."
Linda Webster
October 29, 2024
"Fantastic agent. Great supporting staff"
"Thank you, Linda! We're thrilled to hear you had a fantastic experience with our team. Your kind words and support mean a lot to us."
Money Kings
October 28, 2024
"Nice place to get insurance from"
"Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. We appreciate your support!"
Austin LePage
October 25, 2024
"Great place, great people!"
"Thank you, Austin! We're thrilled to hear you had a positive experience with us. Your kind words about our team mean a lot."
J. Leon
October 9, 2024
"Klaudia is incredibly helpful and responds in a timely manner!"
"Thank you for your kind words! We're thrilled to hear that Klaudia has been incredibly helpful and responsive."
Maggie Ellsworth
September 24, 2024
"I called State Farm for a quote for homeowners and auto coverage. Klaudia helped me compare our current coverage with the coverage offered by State Farm. I was amazed we were able to save 18% for the upcoming year with better coverage. I also asked about umbrella coverage and after explaining the benefits of the coverage and how it would reduce the premium on homeowners insurance we purchased this coverage also. I appreciate her professional attention through the process. She is knowledgeable and her explanations were clear. She was a delight to work with."
"Thank you, Maggie, for your kind words! We're thrilled Klaudia could assist you in finding better coverage and savings. Your satisfaction is our priority, and we're glad you had a positive experience. We appreciate your trust in us."
Luis Rosales
September 19, 2024
"Klaudia is a great resource when I need all my insurance needs taken care of, she’s good. She keeps bringing up life insurance!!!! Great person overall"
"Thank you, Luis! We're thrilled to hear that Klaudia has been such a valuable resource for your insurance needs. It's great to know she’s providing excellent service and keeping you informed about important options like life insurance. We appreciate your feedback!"
Lynn Caliendo
September 11, 2024
"Great customer service."
Erin Taylor
September 10, 2024
"Molly is super kind and eager to help! I have loved my experience with State Farm!"
Mr matt
August 6, 2024
"Had a great experience getting my auto and life insurance, Klaudia helped a lot making it quick and easy!"